Account Manager

The Role You will be joining the Account Management team and supporting Duco's growing business. Reporting to the Regional Head of Account Management and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco's largest strategic customers. Primary Responsibilities: Growing the footprint and ACV of our customers by: * Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success * 'Walking the halls' of your customers to identify additional areas of expansion and establish relationships with new stakeholders * Developing and maintaining account growth and expansion plans * Creating, nurturing and closing opportunities with existing and new business stakeholders * Creating and managing upsell and cross-sell pipeline in Salesforce * Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs. Ensuring the retention and success of these strategic accounts by: * Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients * Owning the renewal of these accounts * Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts * Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured * Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap We are looking for someone with: * 5+ years' experience in software sales/account management in financial services technology * A track record of success in retaining and growing revenue in complex global organizations * An understanding of capital markets or post trade technology * Experience with relationship management governance frameworks * Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting * Experience with formal sales techniques such as Miller Heiman or SPIN advantageous Benefits: * An annual base salary between $100,000 and $140,000 based on experience and qualifications * Success Share or Commission bonus payments * Healthcare insurance or Flexible Spending Accounts (FSA) * 401(k) Retirement Plan * Unlimited annual holiday, because we trust our people to manage their own time off * Enhanced family leave * Employee Assistance Programme * Commuter benefit * 4 Volunteering days off * Flexible working policy (3 days per week in office) * Home working allowance * Opportunity to work abroad for up to 6 weeks per year * Personal learning and development opportunities * Referral bonus if we hire someone great who you've recommended to us * Spot Rewards * Employee of the Month and Employee of the Year awards * Pressure-off Fridays (no meetings)

Created: 2024-11-08