Account Manager

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. About Us Optimove is on a mission to unlock AI-driven customer data and advanced channel engagement for the 1200+ brands that use our platform. Ranked #1 by Gartner for Multichannel Marketing Journey Orchestration, the Optimove team is one of the best kept secrets in NYC! We're seeking a talented and results-oriented Account Manager to join our growing team and play a pivotal role in maximizing the value our clients receive from our multichannel marketing solution. About the Role Based out of our Manhattan office, you'll be a trusted advisor who bridges the gap between our clients, internal sales teams, product specialists, and customer success teams. You'll act as a revenue-generating liaison, ensuring seamless communication and collaboration across all functions while uncovering new revenue streams for our existing customers. This role is critical in translating client needs into actionable strategies, working with internal product specialists to identify the most effective solutions, and collaborating with customer success to ensure flawless implementation and ongoing optimization. You'll be the quarterback, driving successful client outcomes through a unified team approach. Responsibilities: * Build and maintain strong, collaborative relationships with assigned clients, and leading the commercial aspects of the relationship. * Manage and lead customer contract renewals and up-sells. * Conduct in-depth consultations to understand client needs, challenges, and marketing objectives. * Develop and present customized solutions leveraging the Optimove platform, with a focus on maximizing ROI. * Work closely with the CSM's to understand each client's platform usage, ensuring optimal performance and ongoing optimization. * Proactively identify upsell and cross-sell opportunities, expanding client relationships and driving revenue growth. * Stay up-to-date on the latest features and best practices, continuously enhancing your product knowledge. * Foster a positive and collaborative relationship with internal teams (Sales, Product, CSM) to ensure a seamless client experience. Qualifications: * Minimum of 3-4 years of experience in a client-facing role, preferably within the marketing technology (MarTech) industry. * Prior experience managing a book of business greater than $2M ARR. * Proven track record of building and nurturing strong client relationships. * Solid understanding of digital marketing principles and best practices. * Proactively manage client renewals, ensuring a smooth and successful contract extension process. * Negotiate contract terms that are mutually beneficial for both our clients and our company, leveraging your strong communication and negotiation skills. * Strong communication and presentation skills, with the ability to tailor presentations to diverse audiences across multiple industries and verticals. * Demonstrated proficiency in project management methodologies. * Experience working with a Marketing Cloud and marketing automation platforms a plus. * A passion for learning and staying on top of the latest marketing trends.

Created: 2024-11-08