Floor Manager

The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence. Key Duties and Responsibilities: Supervise and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours. Train and mentor staff members on service standards, product knowledge, and customer interaction techniques to deliver exceptional hospitality. Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns. Oversees the completion and submission of daily time sheets and tip records. Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities. Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations. Assist with inventory management, including stock replenishment, ordering, and receiving, to maintain adequate supplies and minimize waste. Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant Participates in department meetings by communicating a clear and consistent message regarding the restaurant's goals to produce desired results. Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff. Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as: Have at least 3 years of experience in a similar capacity Have strong communication and leaderships skills skills Must have current TIPS certification Thrive in a fast paced environment, and be able to problem solve under pressure Must have full-time availability (Brunch, Nights, and Weekend availability) Stand and walk for an entire shift, including moving safely through all areas of the restaurant Be able to move, pull, carry or lift at least 50 lbs Have previous wine + food knowledge

Created: 2024-11-08