Account Executive

Job Summary: We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market. Primary responsibilities: * Serve as the lead point of contact for all customer account matters. * Build and maintain strong, long-lasting client relationships. * Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals * Ensure the timely and successful delivery of our solutions according to customer needs and objectives * Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders * Develop new business with existing clients and/or identify areas of improvement to meet sales quotas * Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) * Prepare reports on account status * Collaborate with sales team to identify and grow opportunities within territory * Assist with challenging client requests or issue escalations as needed * Prepare for data and paperwork for Quality Assurance meetings at facilities * Attend and present at QA meetings at facilities Requirements: * Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role * Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level * Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) * Experience delivering client-focused solutions to customer needs * Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail * Excellent listening, negotiation and presentation abilities * Strong verbal and written communication skills * Previous experience in LTC or SNF environments a plus * Effective time management and organizational skills * Excellent interpersonal skills Competencies: * Strong Communication and Customer Service Skills * Peer Relationships * Customer Focus * Integrity and Trust * Functional/Technical Skills * Priority Setting * Previous experience in LTC or SNF environments a plus * Effective time management and organizational skills * Excellent interpersonal skills Competencies: * Strong Communication and Customer Service Skills * Peer Relationships * Customer Focus * Integrity and Trust * Functional/Technical Skills * Priority Setting

Created: 2024-11-07