Field Service Engineer

Primarily responsible for serving our customers within the Northern California area; work with both the Spirent Support Services and Sales team located in the United States and support both the post-sales implementation and Deployment of Spirent solutions; deliver onsite technical service and support for customers; customer installation and training; promote and educate customers on Spirent support processes, SLAs (Service Level Agreements); keep stakeholders (e.g., sales, customer, technical peers, management) informed of actions, and progression technical product issues; respond to customer inquiries via telephone, online networks, and email; communicate with Spirent product teams regarding bugs and proactively conduct followups to ensure fixes are received and tested by customers; advise management on product development issues arising from product problems identified through customer service and product experiences; and process and maintain pertinent information within our Salesforce systems.

Created: 2024-11-07