Customer Service Representative

Customer Service Representative Job Type : Permanent City : Kirkland State : WA Job Description:TITLE: Customer Service RepresentativeLOCATION: Kirkland, WA EMPLOYMENT TYPE: Permanent, Full-time PAY RANGE: $22 - $24/hr. *Exact compensation may vary based on skills, experience, and location. BENEFITS: Medical, vision, and dental insurance, sick leave, PTO, 10 paid holidays, 401K with company matching, FSA, life insurance ROLE & RESPONSIBILITIES: • Receive and process customer quotes, invoices, and purchase order requests via phone, fax, or e-mail• Understand the steps to creating required customs documentation including shipping documents • Communicate with various freight forwarders• Provide customers with product information, availability, and pricing• Complete related paperwork and follow up as needed to ensure a smooth delivery of products• Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons)• Processing of credit card payments• Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assignedESSENTIAL QUALIFICATIONS: • Proven on the job experience with customer service and data entry • HS Diploma or equivalent • Spanish speaking highly desired• Computer skills - knowledge of MS Word, Excel, Access, and Outlook.• Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities.• Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude.• Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required.WHY AVERRO?Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting and technology services that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, unmatched consultant care. Our Aim - Your Ascent. Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Created: 2024-11-06