Project Manager I

Project Manager I What We Need Corpay is looking to hire a Project Manager I within our Implementations division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will be responsible for additional location and partner product implementation, customer satisfaction, and retention. They are a logistical partner for customers in setup and product implementation. Every day's work includes information gathering, boarding, and customer contact, relaying information amongst Customer Success teams, coordinating work, and providing feedback for process improvement. The position requires excellent verbal and written communication skills, strong project management and organizational skills, and refined attention to detail. As the Project Manager I must also be an exceptional problem solver and collaborator and must have strong follow through. You will report directly to the Client Implementation Manager and regularly collaborate across various divisions. How We Work As a Project Manager I, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: * Assigned workspace in Richmond, VA * Company-issued equipment * Monthly home internet stipend Role Responsibilities * Oversee projects to implement additional locations and bank accounts for customers and for straightforward (defined) partnerships as assigned, maintaining close customer relationships to ensure all requirements and deadlines are met. Guide boarding with project plans and accountability, and manage the entire process (calls, education, timing, requirements, project adjustments, and deadlines). * Provide guidance and support, leveraging product expertise and industry best practices. Assess the need for training in new locations and with partnerships. * Serve as the primary point of contact for interacting and managing the customer boarding process over the phone and through email to ensure user adoption, retention, and overall success. * Resolve account setup issues quickly utilizing problem-solving skills and internal resources. * Maintain and expand the knowledge base on our products and integrations; remain up to date on the latest versions and their capabilities and surface other members of the team. * Perform miscellaneous projects and duties as assigned Qualifications & Skills * College coursework in business or equivalent experience; college degree preferred. * Five or more years of customer service experience and/or project management experience. * Familiarity with accounting and payment industry practices. * Advanced computer skills required, including high-level knowledge of Microsoft Office and experience working within Salesforce CRM preferred. Knowledge, Skills & Abilities * Project Management and Sales - Ability to multitask and work in a deadline-driven, time-sensitive environment. Ability to build relationships. Knowledge of principles and methods for showing, promoting, and teaching functionality of products or services. This includes project management strategy and accountability tactics, product demonstration, and soft sales techniques. Persuading others to change their minds or behavior. Bringing others together and trying to reconcile differences. Relationship building, including established contacts and relationships with potential customers in key markets, and maintaining those relationships over time. * Customer and Personal Service - Customer-focused with proven knowledge of solution-selling strategies. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and talking to others to convey information effectively. evaluation of customer satisfaction. Actively looking for ways to help people. The ability to communicate information and ideas in speaking so others will understand. * Critical thinking and Persuasion- Using logic and reasoning to recognize details of situations, and identify solutions, conclusions, or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). * Technology- Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Nvoicepay's systems and software. Use of database products, CRM software (Salesforce), project management software (Wrike), ticketing software (Zendesk), fax and phone systems. * Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time. Professional level written and verbal skills. * English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work-related documents. Professional-level written and verbal communication skills and exceptional relationship-building skills. Exceptional written and oral expression and comprehension, including excellent presentation skills with an ability to partner with senior business leaders to understand needs and deliver solutions. * Active Listening and Speaking- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information and procedures effectively. * Administrative - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology. * Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. * Time and Task Management - Managing one's own time and the time of others. Effectively managing project * People and Inclusion -Always striving to drive our business forward through positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively, and work productively with others to solve problems. Work Scope & Context * Job is focused on a specific area of business with established practices and procedures. Must work with operational timeframes and be flexible to changing priorities. * Decisions are made within specific operational guidelines. Decisions and services affect customers and suppliers. The position has a direct effect on adoption, utilization, and revenue. * Job has no supervisory responsibility. Work is guided and supervised. * Contacts are made both inside and outside the organization. Internal contacts include the Operations, Customer Success, Sales, and Technical Implementation teams, leads, and managers. External contacts include customers. * The position requires regular contact with others - in meetings, by phone, or by email. Interactions focus on problem-solving, customer service, and information exchange. Interactions are initiated both phone or email and focus on inbound/outbound contact. Headsets are used regularly for phone work. * Information exchange may include confidential or sensitive information. Customer service, project management, and problem-solving are the primary objectives of this position. * Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer and a telephone. The job may require hours that exceed 8 hours per day and 40 hours per week during peak periods. Benefits & Perks * Medical, Dental & Vision benefits available the 1st month after hire * Automatic enrollment into our 401k plan (subject to eligibility requirements) * Virtual fitness classes offered company-wide * Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time * Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) * Philanthropic support with both local and national organizations * Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-QB1 #LI-Corpay #LI-Hybrid Other details * Job Family Service * Pay Type Salary * Employment Indicator Employee Apply Now * Richmond, VA, USA

Created: 2024-11-06