Inside Services Rep - remote only in Indianapolis, IN

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.Job Description:Location: Indianapolis, INThis is work from home position, but you must live in Indianapolis to be considered.Compensation: $16 per hourShifts:8am EST startShifts can often go longer than 8 hours. Expect overtime and overtime pay depending on seasonal volume.Position SummaryProcess ticket reschedules based on positive response from customer. Status locates, by utility customer, across various regional marketsResponsibilitiesWork with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro systemInside Services Representatives will call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the fieldStatus utility locates for assigned utility customers within the USIC Ticket Pro systemAdditional Qualifications/ResponsibilitiesRequirementsAbility to utilize computers and other office equipmentMust be proficient in Microsoft Office; Excel and Outlook which are used dailyExcellent customer service skillsMust be detail oriented and able to multi-taskExcellent oral and written communication skillsExcellent organizational skillsAbility to work in a multi-line phone system environment

Created: 2024-11-06