Lead Server

Service Collaborate with the management team and kitchen staff to ensure that service operations enhance the guest experience and meet high service standards.  Assist in the opening and closing of the restaurant, ensuring all service stations are set up and broken down efficiently. Complete opening and closing checklists. Warmly greet and engage with guests, making them feel welcome and valued throughout their dining experience.  Answer questions about menu items, provide recommendations, and determine available options for guests with dining restrictions. Provide attentive and personalized service throughout the meal, including taking orders, delivering dishes, and ensuring guest satisfaction.  Process guest payments via cash and credit card transactions, ensuring accuracy of checks. Maintain an organized and calm demeanor during peak service times, ensuring that all tables are served efficiently, and guest needs are met promptly.  Communicate closely with the floor team to ensure that guest orders, special requests, and timing are handled smoothly.  Assist in managing guest flow during busy periods, providing accurate wait times and ensuring that all guests receive timely service, meeting targets for table turn times based on reservations. Train, mentor, and support fellow servers and front-of-house staff to maintain a knowledgeable and motivated team, fostering a culture of excellence and continuous improvement.  Handle guest inquiries, special requests, and concerns with professionalism and poise, ensuring that all issues are resolved to the guest's satisfaction and escalating to management when necessary. Maintain complete knowledge of Cafe Zaffri's policies and procedures and ensure that all practices and policies are being upheld. Attend mandatory meetings, including staff meetings, leadership meetings, etc. Adhere to posted schedules. Complete other duties as assigned by management. Menu Knowledge Maintain a deep knowledge of Cafe Zaffri's food and beverage menu, ingredients, and preparation. Maintain a moderate knowledge of Cafe Zaffri's wine list and recommended pairings. Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff. Sanitation, Hygiene, and Safety Maintain and strictly abide by state sanitation/health regulations and hotel requirements and procedures. Adheres to all Department of Health and Safety standards related to food handling, hygiene, and alcohol service, including reviewing identification of all guests to verify they are of legal drinking age. Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Inspect the cleanliness and organization workstations; rectify any deficiencies. Inspect the cleanliness and working condition of all tools, equipment and supplies, ensuring everything complies with standards. Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations. Maintain proper storage procedures as specified by Department of Health requirements. Qualifications   1 year minimum of restaurant experience in a similar caliber concept. Fluency in written and spoken English. High school diploma or GED. Familiarity with restaurant POS systems. Ability to work a variable schedule including nights, weekends, and holidays, per the needs of the business. Excellent interpersonal and written and verbal communication skills. Excellent time management, organizational skills, and problem-solving skills. Adaptable in fast-paced and challenging work environment. Polished personal presentation that meets Company standards. Passion for exceptional hospitality, food, and beverage.

Created: 2024-11-06