Supervisor, Lab Preanalytical and Post Analytical

We are so glad you are interested in joining Sutter Health! Organization: SEBMF-East Bay Medical Foundation Position Overview: Supervises and oversees the day-to-day operations and activities of assigned laboratory function(s) involved in pre and/or post analytical work. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, regulatory standards, and applicable laws and regulations Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes. Job Description: These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). JOB ACCOUNTABILITIES: OPERATIONS: * Supervises and oversees the day-to-day operations and activities of assigned laboratory function(s) performing pre and/or post analytical work. * Ensures pre- and post-analytical processes are within control, functioning as expected in a smooth, uninterrupted flow of work. * Coordinates the outpatient pre-analytical workflow daily, prioritizing tasks, resolving issues and providing resources as needed. * Supervises the order entry and receiving of tests in the Laboratory Information System(s). * Supervises the specimen transport process, ensuring that specimens are processed, handled, stored and delivered to the appropriate testing location. * Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely. * Serves as a clinical resource to team, providing direction for issue/problem resolution and responding timely to escalated issues. * Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements approved recommendations. * Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and , regulatory standards, and applicable laws and regulations * Ensures maintenance of appropriate records and level of supplies. * Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk. * Keeps leadership informed of operations and escalates complex issues requiring higher level direction. PEOPLE: * Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records. * Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable. * Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. * Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs. * Conducts staff meetings for informative and educational purposes. * Responds timely to alleged violations of policies, procedures, regulations and standards of conduct. * Ensures staff maintains current and appropriate professional credentials. FINANCIAL MANAGEMENT: * Assists in meeting financial targets by effectively managing and utilizing personnel and resources. * Manages and monitors staffing to minimize labor costs. * Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances. PLANNING: * Participates in departmental goal setting process, and coommunicates goals to staff. * Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload. * Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands. EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's: Biology, Clinical Laboratory Science or Healthcare related field. or equivalent education/experience. CERTIFICATION & LICENSURE: CPTI-Certified Phlebotomy Technician I OR CPTII-Certified Phlebotomy Technician II TYPICAL EXPERIENCE: 5 years of recent relevant experience. SKILLS AND KNOWLEDGE: Solid understanding of pre/post analytical laboratory operations and workflows and how department's process/workflow impacts other flows or departments. Well versed in all aspects of office procedures, phlebotomy and medical terminology as pertains to laboratory testing requirements and processing Knowledge and understanding of applicable local, state, federal and other health care laws, regulations and requirements - e.g., The Joint Commission (TJC), Clinical Lab Improvement Amendments (CLIA), Medi-Cal, Medicare. Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others. Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership. Understands age specific needs in providing care to patient population served. Verbal and written communication and interpersonal skills. Ability to handle difficult circumstances and make sound business decisions with little direction. Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results. Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner. Ability to use essential software and applications associated with the role's duties and responsibilities. PHYSICAL ACTIVITIES AND REQUIREMENTS: See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements Job Shift: Varied Schedule: Varied Shift Hours: 8 Days of the Week: Variable Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $39.88 to $51.82 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Created: 2024-11-05