Email Customer Service Representative

Job DescriptionREMOTE - WORK from HOME availableThis remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations like Boone, Harlan, Des Moines, Wilton, or Tipton.Key responsibilities include: Managing client-specific data using various resources. Communicating customer complaint trends and feedback to management. Performing basic customer account transactions. Maintaining performance standards and confidentiality. Adapting to changes while remaining productive in a fast-paced team environment. Working cooperatively across all employee levels, vendors, and clients. Following established procedures and company policies.This role can also involve performing other customer service functions such as based on workload and call volumes.EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING Preferably a High School diploma or equivalent. Background in customer service is advantageous. Basic proficiency in PC use and skills. Strong verbal and written English communication abilities. Possess problem-solving skills. Minimum typing speed requirement: 20-25 words per minute. Experience with using a 10-key is preferred. Competence in basic math skills.Training Virtual training via Microsoft Teams. December 2 - December 13 Monday - Friday, 1-8pm or 2-9pm December 16- January 3 Monday - Friday, 1-8pm (No Training on December 24,25, 31 or January 1) January 6 - January 24 Monday - Friday, 4-9pm Work Schedule 20-40 hour work schedules available within the following parameters:Monday - Friday 8:00am - 9pmSaturday 8:00am-3:00pmSunday 11:00am-9:00pmPosition Type - Temporary The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, Harlan, Wilton or Tipton. Salary Base wage = $14.50/hour Shift Differential 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis. Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday. Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job. Post-offer, pre-employment background check(s) conducted on qualified candidates. EOE, including Disability/Veterans

Created: 2024-11-05