Supervisor Cage and Caesars Rewards- Full Time (Planet ...

JOB SUMMARY: This position oversees all Cage/CR daily shift operation responsibilities to include and not limited to training, discipline, scheduling and counseling department employees. Knowledgeable and ensures compliance of internal controls, policies and procedures specifically AML/T31 policy, Project 21 and understands and adheres to all Gaming Control Board Guidelines and regulations. The Cage/CR Supervisor is responsible for protecting company assets. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR functions. Offer high levels of service to all guests and maintains customer information assuring the highest standards of confidentiality. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles Pit fills/credits, Marker/FM accountability, Cashiering Bank accountabilities with ease, and cooperates with team members within the department, as well as with other departments. Must be able to explain and communicate current casino programs and promotions to players. Must be able to execute all functions to include but not limited to: * Cage Marker issuance/redemption and Front Money Deposits/Withdrawals * AF/Discounts * Title 31 and all other AML regulations * R/S ticket redemptions * Answer telephones * Travelers checks * Wire transfers * Casino Credit Applications * Chip redemptions * Check Cashing and Credit Card Cash Advance * Coupon redemption * Fast Cash redemption * Kiosks - Redemption/ATM, CR Card Reprint/Promo * Numerous bank accountabilities * Foreign currency * Foreign chips * Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures. * Understands values and supports Caesars Rewards program and special events, promotions, and player programs. * Issues comp. in accordance with department comp and guidelines. ESSENTIAL JOB FUNCTIONS * Ensure excellent guest service and demonstrate a sense of urgency while performing duties * Always present oneself as a credit to the department and serves as customer service role model for other employees. * Meet attendance guidelines of the job and adhere to the departmental and company guidelines. * Supervise and direct subordinate department staff * Monitor and track employee files and documentation * Evaluate employee performances, coaches and provides feedback. * Provide assistance to other departments by answering all company emails and replaying in a timely manner. * Ability to adapt quickly to rapidly changing business levels. * Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesar's Reward Visa to every guest. * Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.). * Collaborates with work group and all support departments to ensure player satisfaction. * Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. * Ensures integrity and confidentiality of all customer data. * Complies with all state, federal and regulatory policies and procedures. QUALIFICATIONS * Must be 21 years of age or older. * High School Diploma or equivalent preferred * Minimum of 1-2 years supervisor experience required * Computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minutes * Ability to communicate with all levels of management in a clear, friendly, and confident manner. * Must be able to get along with fellow team members and work as a team. * Must present a well-groomed appearance. * Must be self-motivated and be able to handle more than one function at a time by being well organized and dependable * Must be able to read, write, speak and understand English. * Good mathematical and clerical aptitude for accurate record keeping. * Excellent customer service skills * Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to move in and around the Casino/Hotel areas and Cage/CR areas throughout the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Cage and Caesars Rewards programs. Must be able to respond calmly and handle many customer demands in a fast-paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance. Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and all department equipment. Must be able to tolerate areas containing second-hand smoke. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES) Cage/Caesars Rewards subordinate staff Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Created: 2024-11-05