Account Manager

Essential Job Functions * Manage assigned accounts including all communication to and from customers on a daily basis and be available to the respond and resolve escalations * Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions * Communicate needs for solutions with peers and assist in the development of the solution * Work as intermediary for communication between customers and peers to meet customer expectations * Collaborate with peers and utilize tools provided to generate pricing / quoting responses * Work with Operations Associates to provide tracking information as requested by the customer * Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends) * Manage all customer requests and follow up to insure that the customer needs are met * Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements * Transmit all pre-alerts to the customer for all shipments * Send all required reports to customer on a daily, monthly or quarterly basis as required * Responsible for managing customer generated reports and assuring accuracy Other Skills & Abilities * Excellent written and verbal communication skills * Demonstrates effective negotiation and closing techniques * General understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulations * Strong understanding of US Geography * Excellent organizational and problem solving skills * Proficient in Microsoft Excel * Works well in a team environment Physical Requirements * Talking, hearing and using hands to operate computer equipment * Vision abilities required by this job include close vision and the ability to adjust focus Education & Experience * High school diploma or GED/Bachelor's degree preferred * Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred) * Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.) * Experience operating a Transportation Management System Certifications * Professional certification may be required in some areas. MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION: WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: * Quarterly Incentive Plan * 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use * Excellent Medical, Dental and Vision benefits * Tuition Reimbursement for education related to your job * Employee Referral Bonuses * Employee Recognition and Rewards Program * Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities * Employee Discounts * Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Created: 2024-11-04