Customer Service Specialist

DescriptionNashville General Hospital is hiring for a Customer Service Specialist for Patient Access Services as a full-time job in Nashville, Tennessee. Shift: Day ShiftThe Customer Service Specialist sets the tone for a great patient experience by providing exceptional customer service. In this role, you will make each patient's encounter as positive as possible, respond in a prompt and empathetic manner to meet patient's needs. As a Customer Service Specialist, you will be responsible for answering incoming calls for our various clinics in a high-volume call center. Customer Service Representatives/Specialists triages calls and directs calls/communications to the appropriate department. The Customer Service Specialist will be a resource for their teammates and customers, a subject matter expert for medical questions/conditions for the clinics he/she serves in order to best triage the customers calls and direct the call appropriately.Customer Service Specialist Roles and Responsibilities Self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment.Properly greet callers, collect and or provide information based on purpose of call and script requirements.Assist callers/patients as needed, find solutions to questions, and provide amazing contact experience.Willingness to come in and help people every day and get up and do it again tomorrow.Handle all aspects of calls.Ability to use proper language, grammar, and style, in verbal and written communications.Ability to understand basic health care industry terms (e.g., primary care, provider, benefits, HIPAA).Ability to build relationships with providers and all customers within and outside of Nashville GeneralHospital and Nashville Healthcare.Ability to understand medical terminology and be able to properly triage patients' needs by answering calls timely while following a script.Be able to educate, communicate and, transfer calls through the phone system and/or create messages through out EMR system.Ability to research information using available resources, reference FAQs, and other information resources.Quick and accurate keyboard typing and navigation with mouse.Respond to customer emails and other non-phone inquiries/communications.Complete any required data entry, call logging and or reporting.Required Skills and Qualifications: Graduate of a Medical Assistant or Nursing Assistant Program requiredCertified MA or CNA clinical experience requiredClinical scheduling experience or equivalent requiredHigh School Diploma or equivalentDemonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook.Demonstrated proficiency with EHR/EMR, preferred experience with Paragon and eCW.Previous successful experience in a healthcare clinic/ medical office environment or customer service role preferred.Call Center experience, preferred.One year of related experience, preferred.Associates degree preferredAbout Nashville General Hospital Nashville General Hospital (NGH) is Nashville's original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community. Our benefits include: Medical, Dental, and Vision Insurance within first 31 days of employmentPrograms to reduce share of deductible and total out-of-pocket expensesMetro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)Short and Long-Term Disability - up to 60% of eligible weekly payLife Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.Retirement Plan - eligible up to IRS max limits and includes company contributionShift and Weekend Differential Pay Offered on Nights and WeekendsTuition Reimbursement for employee and dependents12 paid holidays - any holiday worked is another holiday bankedFlexible Spending AccountsOnsite GymFree Parking for all employeesJoin our team at Nashville General Hospital. Apply today! We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English Spanish E-Verify Right to Work Poster: English Spanish

Created: 2024-11-04