Server

Role: Captain / Server Responsible for: Delivering excellent customer service by interacting with guests, taking orders, and managing payments. We seek individuals passionate about hospitality, with a keen eye for detail, who can consistently deliver exceptional service. If you thrive in a fast-paced environment and enjoy creating memorable experiences for guests, we encourage you to apply. Reports to: Operations Managers General Scope: The Captain-Server will operate in a dynamic, fast-paced, fine dining environment, utilizing extensive knowledge of our food and beverage offerings to enhance guest experiences. They will maintain high standards of hospitality and service and need to be knowledgeable about the menu, able to make recommendations, and answer any questions guests may have. The role requires effective multitasking, communication, and organizational skills to handle peak service times while fostering a pleasant guest experience. Primary Responsibilities: Cultivate meaningful interactions with new and returning guests to build rapport. Maintain efficient and friendly service standards while delivering a memorable dining experience to each guest. Maintain a thorough understanding of the menu, including daily specials, allergens, and dietary restrictions. Offer order suggestions and answer guests' questions. Take food and beverage orders and input them accurately into the POS system. Communicate with other departments about specific guest requests and table needs Ensure complete execution of and adherence to proper allergy procedure. Verify guest identification and managing age requirements for alcohol consumption. Efficient use of the POS system to take orders and manage transactions. Process payment transactions efficiently and accurately including following a ccurate cash handling procedures Keep the dining area neat and pleasant throughout service Follow proper tray-handling procedures for drink running   Additional Responsibilities: Assisting in the training and supervision of support staff. Thorough cleaning and sanitizing of the dining room area and equipment. Adhere to all company policies and health code regulations. Participate in the inventory management and restocking of bar supplies. Handle guest inquiries and requests courteously and efficiently. Follow and execute all side work lists provided by the company. Assist team members as needed. Participate in team meetings and training sessions as required. Perform other duties as assigned by the manager.   License Requirements: Valid food handler certification TIPS Certification Requirements: Have the ability to work fast and efficiently under pressure Have the ability to multi-task and handle high-volume Have the ability to effectively communicate guest issues or operational concerns Be well-organized, detail-oriented and socially perceptive Be an active team player and receptive to direction Be able to deliver an excellent customer service experience Must be able to stand for extended periods of time Must be able to lift 30 lbs Must be able to perform repetitive bending, stopping, twisting, and lifting of products and supplies  

Created: 2024-11-04