InPlant Customer Success Partner

BRIEF POSITION SUMMARY: As part of the In-Plant Flex Team, this associate will focus efforts on Implementation of new In-Plant programs, training new and existing In-Plant associates, and perform special projects in support of the success of the In-Plant program and company success. This associate will travel to customer locations as well as operate virtually when possible. DUTIES and RESPONSIBILITIES: + Supports new account implementation with focus on transactional go-live + Training In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process + Communicates with customer and local sales owner on overall strategy + Strong understanding of the AS400, Vending, VMI, In-Plant SOPs + Ability to problem solve and ensure customer resolution + Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available + Closely connected with Project Management team to follow overall implementation strategy to maximize time to money + Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention. + Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training. + Supports outside sales representative in various branch activities. + Resolves more complex credit and collections issues to enhance customer service. + Ability to learn and work fluently within our customer's operating system or third-party software. + Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation. + Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information. + Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations. + Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. + Participation in special projects and performs additional duties as required EDUCATION and EXPERIENCE: + High School Diploma or the equivalent. + Minimum of 3 years inbound/ outbound telephone sales, outside sales, or customer service experience required preferably in the industrial or manufacturing segments. + Minimum 2 years in depth knowledge of supply chain solutions such as - Vending, vendor managed inventory, storeroom management and cross reference experience is required. + Minimum 2 years' experience working with standard operating procedures (SOPs) + Industry experience required SKILLS: + In depth knowledge and tactical use of the AS400 or like systems are required + Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. + Excellent problem-solving skills are required. + Excellent customer service and sales skills are required. + Excellent oral and written communications skills are also required. + Working Industrial knowledge preferred. + Proficient in Microsoft Excel OTHER REQUIREMENTS: + Overnight airline travel is required - 50-75% based on project scope + A valid driver's license is required. + Ability to lift items of up to 50 pounds required as needed. + This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").

Created: 2024-11-03