Field Service Representative

At"¯Trane TechnologiesTM"¯ and through our businesses including"¯Trane"¯and"¯Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What's in it for you: Be a part of our mission!"¯ As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Thrive at work and at home: * Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE! * Family building benefits include fertility coverage and adoption/surrogacy assistance. * 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. * Paid time off, including in support of volunteer and parental leave needs. * Educational and training opportunities through company programs along with tuition assistance and student debt support. * Learn more about our benefits here! Where is the work: Remote in geography: This position has been designated as Remote within geography - candidates must reside in VA, NC or SC in order to be considered. What you will do: As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction. * Provide day-to-day technical support to dealers via phone calls * Communicate service bulletins and alerts to dealers on a timely basis. * Support sales team with key customer relationship management. * Provide product performance investigations and reporting of quality and/or First Notice events. * Establish and conduct a comprehensive technical training program for service & installation technicians. * Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers. * Provide effective and timely response to consumer inquiries and complaints. * Occasional site visits and local travel for training required - limited in frequency What you will bring: * Associate technical degree or equivalent experience * Minimum of five years field service experience working on HVAC products required * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: * DUI in the previous 5 years * Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. Key Competencies: * Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques. * Ability to craft communications to technicians which convey instructions and/or notices * Proven skills in planning and conducting training sessions. * Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs * Strong consumer and customer relations background * Ability to compose written correspondence to address consumer complaints * Ability to easily switch between rapidly changing priorities. * Strong computer skills & ability to manage time effectively Compensation: Base Pay Range: $70,750 - 93,750 This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Created: 2024-11-03