Customer Service Rep II (FRENCH Bilingual)

Hello,  My name is Ana, and I am a Recruiter with The Fountain Group.  We are a national staffing firm and are currently seeking a ­­­­­­­­ Customer Service Rep II for a prominent client of ours.  This position is located in ­­ North Chicago, IL. Details for the position are as follows:    Contract role of 3 months, possible extensions. Pay range is $22-23/hr. Fully Onsite. Job Description:  Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe).   Qualifications: Fluent in French and English (verbal and writing). Experience with Lotus Notes, Excel, MS Word. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy.

Created: 2024-11-03