Customer Service Rep. - Mortgage Loan Support - Remote

Are you looking for a dynamic and rewarding career in the mortgage industry? A leading Mortgage Loan Company is seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives. This is a fantastic opportunity to work remotely from anywhere in the US and be part of a supportive and professional environment. Position: Customer Service Representative Location: Remote (Anywhere in the US) Employment Type: Long-term contract (6 months to 1 year with potential for extensions and conversions) Compensation: $19/hr Start Date: 12/2 Shifts Available: + 5:00 AM - 2:00 PM PST (8:00 AM - 5:00 PM EST) + 6:00 AM - 3:00 PM PST (9:00 AM - 6:00 PM EST) + 8:00 AM - 5:00 PM PST (11:00 AM - 8:00 PM EST) + 11:00 AM - 8:00 PM PST (2:00 PM - 11:00 PM EST) Training: 3 weeks of training, Monday-Friday, typically 6:00 AM - 3:00 PM PST (9:00 AM - 6:00 PM EST) or 8:00 AM - 4:00 PM PST (11:00 AM - 7:00 PM EST) Key Responsibilities: + Handle customer service inquiries and problems. + Manage primarily inbound calls (50-100+ daily) on specific mortgage campaigns. + Occasionally handle outbound calls as needed. + Work on various campaigns including refinances, home equities, insurance, home warranties, and security systems. + Engage with existing borrowers to discuss specific products and transfer interested customers to sales representatives. Top Skills & Qualifications: + Must-Haves: High School Diploma or GED. + Sales or upselling experience (in-person or over the phone). + 1-2+ years of outbound customer service or call center experience. + Openness to occasional outbound calls, primarily handling inbound calls. + Nice-to-Haves: Experience in Mortgage, Banking, Financial, Warm/Cold Calling, Telemarketing, or Surveys. + No previous or active real estate licenses or NMLS loan licenses (due to conflict of interest). Why Join Us? + Employee Value Proposition (EVP):Great managers who care about their team and strive for long-term retention. + 100% remote work with equipment provided. + Flexible shifts to accommodate various schedules. + Potential for long-term career growth and stability. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2024-11-03