Customer Support Representative I

Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a **Investigator Services Assistant** to work at a premier client in **Highland Heights** , **KY** **.** Sound good? Take a closer look below. **Work Schedule:** l Job Duration- 6 Months l Shift: 1st Shift Tuesday-Saturday l Pay rate: $16.50/hour **Job Description:** l Responsibilities may include but are not limited to, provides support to most business units within the organization. l Works closely with investigator sites regarding data discrepancies and/or general study questions. l Supports the overall performance, education, and escalation of study questions or data discrepancies of the sites on a study level. l To help ensure execution of protocols are completed accurately and on time. l Resolves issues that arise during specimen accessioning to ensure specimen logging is accurate. l Uses tools provided to answer questions and ensure clean data at the earliest point in time. l Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values. **Essential Functions:** l Acts as the point of contact for sites and monitors through email or phone, monitors, tracks, manages, and ensures resolution of all complaints, discrepancies, concerns, and escalates to management/appropriate department to ensure satisfaction of internal and external customers. l Ensures that the sites are communicated to regarding aspects of the protocol (following the study flow sheet) relating to the department. l Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site. l Triages calls where necessary to appropriate individual/departments and follow through to resolution. l Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory, so report turnaround time is met. l Notifies the sites and all necessary contacts via telephone/email of all relevant critical/voice alert values/study specific requirements. l Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. l Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. l Evaluates the request for out of protocol testing following scope of work for study. l Facilitates requests to the appropriate person. l Informs the investigator site of the results or reasoning not to proceed. l Coordinates and resolves issues with samples and requisition forms at time of accessioning to have the samples and visit details in the database and reported as soon as possible. l Amends patient information supplied by sponsors, project managers or investigator site into site database. **Education and Experience:** l High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate l Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years). l In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. **Knowledge, Skills and Abilities:** l Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office l Strong analytical, interpersonal and time management skills l Strong client and phone service skills l Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique, analytical and post-analytical influences on specimens and results l Excellent verbal/written communications and customer service skills in the English language, additional languages are an advantage l Critical thinking and problem-solving skills to support quality decision making l Good written and oral communication skills l Ability to work in a collaborative team environment l Ability to multitask l Able to perform successfully under pressure while prioritizing and handling multiple projects or activities l Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. **What happens next:** Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Investigator Services Assistant** today! **/#P3** **/#CB** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2024-11-03