Help Desk Associate

What you will be doing We are seeking Helpdesk professionals to join our Annapolis Junction, MD IT team. The selected candidate(s) should have 2+ years of helpdesk or related IT experience. Ideal candidate will have strong customer service skills along with solid Windows OS (and related technology) working knowledge. What you will need: * High School/GED (AS/BS preferred), and a minimum of 2 years of experience with user support * Security+ or equivalent certification is required * Ability to setup/configure basic PC hardware and printers * Ability to connect a PC to a network (fundamental understanding of TCP/IP and Active Directory) * Familiarity with configuration and use of commercial office automation applications (MS Word, Excel, PowerPoint) * Installation, configuration, and troubleshooting of basic computer operating systems (i.e. Microsoft Windows) * Strong analytical and problem solving skills * Ability to work as part of a team and the ability to work well both independently and in teams. * Excellent organization and communication skills, both written and verbal. * Demonstrated aptitude for learning new applications and technology efficiently. * Proven ability to multi-task and to prioritize rapidly-changing task assignments. Clearance: Active TS/SCI with an appropriate polygraph is required to be considered for this role Salary range: $58,344.00 - $177,675.00 (Annually)* Req ID - PRX 24-402

Created: 2024-11-02