Field Services Representative II

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Field Service Engineer (FSE) is the primary technical representative for Medtronic Ventilation Service. The FSE is responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers' equipment with minimal supervision or direction. Location: Individuals must reside in the greater Los Angeles area Territory: This position will support a territory that covers Southern California, with an emphasis on LA based customers. Occasional out of region travel will also be required Travel: This position will require up to 50% travel requiring an overnight stay. Equipment: This position will work on Puritan Bennett Ventilators primarily but may train on and support other portfolio products. Responsibilities may include the following and other duties may be assigned. * Provides efficient, effective repair and inspection of Puritan Bennett Ventilation equipment. * Performs administrative duties to include service reports, contracts, market analysis and special reports. * Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers, and vehicle. * Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation. * Acts as a technical consultant for developing and nurturing customer relations, liaison between Medtronic Cardiac Surgery and the customer. * Anticipates, plans, schedules, educates, and fulfills customer requirements in a timely manner. * Provides technical support and assistance to sales, other service territories and corporate as needed. Participates in joint sales/service presentations. * Responsible for maintaining and development of all business potential. * Installs, operates, maintains, repairs and modifies equipment. * Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. * Analyzes and evaluates products and related performance. * Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. * Installs, upgrades and removes products ensuring coordinative engineering field change. * Maintains effective customer communications and relations. * May provide onsite training of customer support personnel. Required Knowledge and Experience: * High school diploma or GED equivalent required with 2 years of experience of technician or field service experience Nice to Have * Bachelor's degree in an Engineering discipline * 2+ years of field service experience in the medical device industry * Ability to apply engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation * Ability to troubleshoot problems and technically diagnose medical equipment * Excellent English writing and verbal communication skills * Experience in teaching technical subject matter * Excellent time management skills and detail-oriented * Ability to work independently, self-motivated and without direct supervision * Extensive direct, face-to-face customer contact and interaction * Medical equipment repair, clinical field service, or clinical customer support experience * Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with our products and services Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$49,600.00 - $74,400.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. At Medtronic, most positions are posted on our career site for 3-7 days.

Created: 2024-11-02