Event Technical Supervisor, Audio Visual - The ...

**Position Overview- Must have technical audio, video, or lighting experience** The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. **Key Job Responsibilities** Equipment Operation + Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. + Troubleshoot technical issues and resolve problems quickly as they arise. + Complies with all Company security and safety measures. + Ensures equipment is secure from theft and/or damage when in use. Customer Service + Provides excellent service and strives to exceed the expectations and needs of internal and external customers. + Maintains a positive relationship with all clients through effective communication. + Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. + Monitors events and checks in on customers throughout the day. + Understands and fosters the hotel/client relationship. Training/Staff Development + Assists in training technicians on all floor activities and on hotel and Encore service expectations. + Serves as a mentor for new hires. + Models and reinforces a positive working environment centered around company values. Operations Management + Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. + Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. + Ensures the equipment sheets are updated and properly completed. + Works with team to establish coordinated communications for the management of events. + Attends venue meetings as needed (example = banquet event orders or pre-event conferences) Equipment Maintenance + Performs preventative maintenance on equipment to keep it presentable and in good working condition. + Leads the team in proper security, storage, transportation, and maintenance of equipment. + Participates in physical inventory count processes as requested. **Job Qualifications** + Bachelor's degree is preferred. + 3-5 years of customer service or hospitality experience is preferred. + 3-5 year of audio visual experience is required. + Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. + Knowledge of technical theory. + Advanced problem solving skills. + Lifting 50 Lbs. + Experience leading workflow and team members. + A valid driver's license is required for team members in positions that may operate Company vehicles. + Additional DOT requirement may need to be met if applicable. **Competencies** Deliver World Class Service + Hospitality + Ownership Do The Right Thing + Manages Ambiguity Drive Results + Directs Work + Achieves Goals See The Big Picture + Financial Acumen Value People + Builds Effective Teams For more information on our Competency Group, refer to the **_Competency Based Talent Management_** page on Encore Connect by searching for the title or copy & pasting this URL Link ( ). **Physical Requirements** _Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of:_ _Continuously, Frequently, Occasionally and Never._ **Physical Requirements** **Hours Per Day** **Lifting Requirements** **Frequency** Sitting 2-3 Hours Lifting 0 - 15 lbs* Continuously Standing 4-5 Hours Lifting 16 - 50 lbs* Frequently Walking 4-5 Hours Lifting 51 - 100 lbs Occasionally Stooping 2-3 Hours Lifting Over 100 lbs Occasionally Crawling 2-3 Hours Kneeling 2-3 Hours **Carrying Requirements** **Frequency** Bending 2-3 Hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 Hours Carrying 16 - 50 lbs* Frequently Climbing 0-1 Hours Carrying 51 - 100 lbs Occasionally Grasping 4-5 Hours Carrying Over 100 lbs Never **Auditory/Visual Requirements** **Frequency** **Pushing/Pulling Requirements** **Frequency** Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 - 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance. Hearing Continuously **Work Environment** **Hotel** Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area _The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._ All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2024-11-02