Customer Service Representative- (ERP Experience ...

Customer Service RepresentativeThomasville, GeorgiaESSENTIAL FUNCTIONS: Includes, but may not be limited to the following Customer Service Representative establishes relationship with customers by communicating and resolving issues.Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoicesCustomer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.Customer Service Representative forwards quotes from estimating to the customer.Customer Service Representative works with plant management and upper management to help solve production or customer related issues.Performs other duties as assigned.MINIMUM REQUIREMENTSHigh School Diploma or GED from Accredited Institution of Higher LearningManufacturing experience strongly preferredPrior customer service preferred.Microsoft Office Suite - basic to above average computer skills including ExcelERP experience preferredAbility to perform basic quantitative skills required,Ability to work with all areas of the business including plant and sales personnel.Professional verbal and written communicationStrong customer service advocacy and problem-solving skillsEOE/AA/M/F/VET/D

Created: 2024-11-02