Customer Support Representative

Job Type Full-timeDescriptionDo you have a flair for projecting warmth, professionalism, and confidence over the phone?Do you enjoy a fast-paced and fun work environment?Are you looking for an employer that encourages and supports employee education and career growth?If so, we have an opportunity for you!NBM currently has a full-time Customer Support/Call Center Representative opening in our Seymour Street Middlebury office.Our ideal candidate will:provide customer service with a smilebe an attentive listenerbe courteous, respectful and responsibleenjoy learninghave sound judgmentbe detail orientedhave basic computer and technology literacyPay rate begins at $22.07 per hourApproximately 37.5 hours per weekMonday - Friday 8:30am - 4:30pm (1/2-hour lunch breaks daily)Rotating SaturdaysBenefits include - health/dental/life insurance options, 401(k) with employer match, paid holidays, paid time off, paid volunteer time, On-Demand pay (claim earned wages before pay day!) and more!Member FDIC Equal Opportunity Employer Equal Housing Lender RequirementsOBJECTIVE:Provide prompt, accurate, professional customer serviceAssure deposit account information is accurately recorded, maintained and monitoredESSENTIAL FUNCTIONS:Answer incoming calls promptly and professionally assuring proper and appropriate distribution of callsRefer appropriate products and services to telephone customersAssure deposit account data entry is processed and verified according to standards and proceduresSchedule appointments for loan customersConduct account researchREQUIREDOne year of customer service experienceProficient in Microsoft Office, in particular Word and OutlookSalary Description $22.07 / hour

Created: 2024-11-01