Customer Service Representative

Job Overview: We are seeking a reliable and enthusiastic Customer Service/Administrative Assistant to join our team. The ideal candidate will play a crucial role in supporting our customer service operations and performing a variety of administrative tasks to ensure smooth office operations. Key Responsibilities: - Provide exceptional customer service by responding to customer inquiries via incoming calls and follow up calls. - Supports program implementation through direct interaction with customers interested in energy efficiency services. - Maintain accurate customer records and update databases as needed. - Performs administrative tasks directly related to the daily implementation and support of residential and commercial and industrial energy efficiency programs. - Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential and/or commercial/industrial customers, as needed. - May also aid in reporting and rebate processing for energy efficiency programs. Qualifications: - Previous experience in customer service/call center and/or administrative roles is a plus. - Strong communication and interpersonal skills. - Excellent organizational skills and attention to detail. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Ability to multitask and manage time effectively in a fast-paced environment. - High school diploma or equivalent required; associate's degree or relevant certification preferred. Details: - Pay: $20/hr. - Pay cycle - weekly | medical, dental and vision benefits offered. - Schedule: Monday - Friday | 8:00am - 4:30pm - Hybrid schedule: 2 days in office Tue/Wed, 3 days work from home. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2024-10-31