Maitre D

Tabernacle Steakhouse is an upscale restaurant, featuring a thoughtful menu inspired around local and seasonal ingredients. As a valuable addition to our team, you must ensure that guests have a pleasant and memorable dining experience. The Maitre'D at Tabernacle is the first (and last) point of contact, is friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Tabernacle's standards and values   Responsibilities  Serve as a leader of the service team by assigning duties and responsibilities for the shift  Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting  Must possess great communication skills with a polished floor presence, professional demeanor and appearance  Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment  Demonstrate a passion for detail and a willingness to learn  Uphold service standards to ensure a memorable guest experience  Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm and friendly smile and demeanor  Provide a high level of organization and hospitality to all guests at all times, without exception  Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences  Manage reservation system and plot the reservations for the shift, knowing when and where we can accommodate walk ins in order to maximize covers for the shift.  Ensure reservations are prioritized and seated in a timely manner  Clearly and politely communicate with guests when delays and/or waits occur  Engage management for any guest issues or complaints   Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant  Understand and operate the reservation/seating system  Maintain professional and warm guest communications - inside the restaurant or via phone/email  Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit  Communicate respectfully and clearly with service team and management  Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service  Maintain cleanliness and organization at the host stand and front door area  Additional service and/or operational tasks as determined by manager  Adhere to grooming and dress code standards  Assist teammates to anticipate all other FOH needs   Skills and Requirements   At least 2 year as a Maitre D in a high volume, fine dining setting  Excellent communication and interpersonal skills  Proficiency in Open Table, Resy or similar reservation system  Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude  Ability to work in an organized and professional manner  Receptive to constructive criticism and performance feedback  Ability to demonstrate quick thinking and adaptability in a constantly changing environment  Available to work nights, holidays and long days as necessary  Strong knowledge and interest in food and beverage  Has a sincere interest in the hospitality industry  Demonstrate clear written and verbal communication skills   Tabernacle LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce. We are committed to maintaining a workplace free from prohibited employment conduct, including discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws

Created: 2024-10-31