Field Service Technician

Duties:- To support in the installation, commissioning, training and servicing of furnaces and providing the customer with competent resolutions to all field related issues.- To be involved in final build, pre-commissioning testing and acceptance trials where appropriate either in-house or at the customer facility.- To provide phone and online customer support.- To assist with testing during periods of service inactivity.- To provide Technical training of customer personnel at varying levels.- To ensure that upon completion of a service call that all relevant documentation is up to date and all programs are backed up on the Company database/ server.Job RequirementsSkills/Qualifications- Associates Degree or 1-2 years of vocational technical training plus 5 + years in similar role is preferred.- The Technician will need an understanding of power, controls, and mechanical systems and have an ability to diagnose faults and make repairs down to component level.- Experience with furnace insulation and temperature controllers is a plus, but will train the right candidate.- Able to work with technical specifications and drawings.- Familiar with Microsoft office products (Word- Excel-Power Point).- The ability to lift up to 70Ib occasionally.- The ability to communicate both orally and in writing to a high level is essential.- The Technician must hold a valid driver"s license and a valid passport.- A willingness to travel both domestically and internationally up to 50%.- Management of personal expenses is essential.

Created: 2024-10-30