Licensed Customer Service Representative- Allen Park, ...

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.Full time Job Description:Why Choose a Career with the AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust us!Branch Offices house travel, membership, insurance sales and support employeesYou will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.Excellent Opportunities to Build a Career Path:The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions - Field Insurance Sales Agent, Travel Agent orOther Departments such as:Call Centers (ERS, Sales and Service, etc.)Automotive ServicesClaimsUnderwriting and moreA DAY IN THE LIFE of a Licensed Customer Service RepresentativeThe Auto Club Group is seeking Member Representative II's or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership productsGenerates leads, update members on travel and insurance specials, and provides travel informationProvides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawerResponds to customer inquiries and refers to agent when appropriateProvides a high level of administrative support to Travel and Insurance Agents during peak periodsProvides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnelConducts outbound promotional calls for insurance and /or travel productsParticipates in a team environment to promote customer satisfaction and consistent service following the customer service modelReceives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessaryParticipates in office events developed to generate revenue, improve member awareness of products, and support local community activitiesOther duties as assignedHOW WE REWARD OUR EMPLOYEESOur Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $18.00- $24.24 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages:Medical, dental and vision benefits401k MatchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, and rewards and much moreCertificates/Security Clearances/OtherAdditional Qualifications/ResponsibilitiesWE ARE LOOKING FOR CANDIDATES WHORequired Qualifications: Active State Property & Casualty License or ability to attain within 90 days of start dateEducation:High School Diploma or equivalentWork Experience:Providing a high level of customer-focused serviceServicing insurance policies and processing applications, renewals and amendments, and taking paymentsResponding to billing and coverage questionsPromoting sale of insurance products and/or travel and membership productsOutbound promotional calls for insurance and/or travelComputer software applications (Word, Excel, etc.) and Web based operationsSuccessful candidates will possess:Insurance and travel terminologyGeneral insurance and/or travel regulationsUnderwriting proceduresSales regulatory and compliance guidelinesTravel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systemsCommunicate effectively (verbal and written) with others in a work environmentPerform mathematical calculations to accurately perform monetary transactionsWork effectively in a Team environmentExceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilityWork irregular hours including holidays and weekends (may include community events)Work under pressure in a high volume, fast paced customer service environmentWork EnvironmentThis is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Created: 2024-10-30