Customer Service Representative 1

Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of successWe have 20 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 45th most successful private company on Deloitte's 2023 Wisconsin 75 and has also been recognized through BizTimes' Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin.Customer Service Representative I SummaryFull-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pmThe Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.Customer Service Representative I BenefitsCompetitive base pay, Tier-based annual increase structure and year-end bonus opportunityMedical, Dental and Vision insurance, Employer paid life and short-term disability insuranceTwo weeks' paid time off your first year, paid holidays and paid leave programInternal advancement opportunityUp-to-date technology and operations equipmentNew-hire and on-going training opportunitiesRegular Employee Appreciation events Employee pricing program on RJ Schinner sold products½ off RJ Schinner Apparel, and much more!Customer Service Representative Qualifications1-3 years of effective customer support experienceStrong phone skillsDynamic active listening skillsImpassioned customer satisfaction focusSolid ability to effectively adapt and respond to different types of situationsProven ability to prioritize and manage time efficientlyCustomer Service Representative I DutiesBuilds sustainable relationships of trust through open and interactive communicationMeets call handling and order entry quotasHandles complaints, provide appropriate solutions and alternatives Keeps records and track the pricing for customers aReviews Deduction Lists, Credit Report, and Pricing Over-Ride ReportCommunicates with Warehouse Managers on late, large and/or add on of ordersWorks closely with other Customer Service Reps to encourage a teamwork environmentExpedites Reports (back orders/open orders)Tracks status of products and stock requests with Purchasing teamPreferred QualificationsCustomer support experience in a wholesale redistribution environmentFamiliarity with Eclipse (AS400)/Solar (Window based) system Location: On-site | 223 Wilmington West Chester Pike | Chadds Ford, PA | 19317R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.

Created: 2024-10-29