Customer Service Representative (Remote)

About the job Customer Service Representative (Remote) Join the growing Arkestro Team! Arkestro is seeking professional and motivated individuals to support customers during their Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and helping navigate customers through their benefits enrollment.In This Temporary Position, You WillJoin an awesome, one-of-a kind team. They will place you on a 'Surge Team' to connect with a group of your peers and a Arkestro mentorReceive structured 4 weeks of training through Arkestro UniversityGain experience using Salesforce, JIRA (their issue management system), Microsoft Office Suite, and other software programsWhat You Will DoServe as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate the software, and helping to resolve any enrollment-related issuesAccurately document each customer interaction in SalesforceProvide an accurate timeframe for issue resolution if not able to resolve initiallyEmbody their Core Values: Respect, Own It, Together, Community, Celebrate and AnticipateWho You AreAn excellent communicator (especially over the phone!) who is able to work well with others to resolve issuesAble to quickly learn new technology (with training, of course)Able to juggle a high volume of calls and multiple projects at a timeA team player who contributes by accomplishing results as neededMotivated to grow your career at one of the most innovative, visionary software companiesRemote Work RequirementsPrivate work environment for the discussion of confidential informationQuiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)

Created: 2024-10-29