FT Manager Customer Service (H)

Count on me - We know what to do, we make it easy, we do our part and we care!Job Title: Customer Service ManagerJob Code: 401 Department: Front End Reports To: Store ManagerPrimary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.Duties and Responsibilities:• Manage the Front End, including hiring, training, and developing associates• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy• Support the achievement of budgeted financial and operating results• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations• Control store expenses through proper ordering, care for supplies and equipment• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained• Ensure Front End schedules are written to provide extraordinary customer service at all times• Maintain all register and Front-End equipment and place service calls in an efficient manner which doesn't stall the execution of delivering a fast and easy check out experience• Ensure all Front-End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions• Monitors shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses• Ensure proper control of all store funds and company assets• Observe and correct all unsafe conditions that could cause associate or customer accidents• Record and report all associate and customer accidents in accordance with established Food Lion procedures• Ensures compliance with local, state, and federal regulations• Adheres to all company guidelines, policies, and standard practices• Maintains security standards• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales• Performs all other duties as assignedQualifications:• A high school graduate or equivalent preferred• Ability to lead and manage a team• Strong understanding of store operations and merchandising techniques preferred• Excellent interpersonal, organizational, communication and customer service skills• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances• Ability and willingness to learn multiple tasks and technical requirements of the job• Ability to use technical information to solve problems• Must meet minimum age requirements to perform specific job functions• Must be able to meet the physical requirements of the position, with or without reasonable accommodations• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditationPhysical Requirements:• Ability to use computers and other communication systems required to perform job functions• Ability to use handheld computers for orders, mark downs, scan outs, and inventory• Stand 100% of the time, frequently walking short distances• Ability to push or pull up to 2000 pounds using a pallet jack or float• Perform repetitive hand and arm motions• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level• Meet established volume activity standards for the position• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time• Have sufficient visual ability to check invoices, dates, and other written documents

Created: 2024-10-29