Host

The Host role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Host has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.   What you'll do: Create a welcoming and hospitable environment for guests whether in person or over the phone. Quote accurate wait times while "finding the yes" for all guests. Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly. Work with efficiency and a sense of urgency while remaining composed. Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Resy. Coordinate with management to "build the book" and boost cover counts while taking into consideration both the needs of the business and the needs of our guests. What we need from you: 2+ years in a guest-facing restaurant role A passion for guest experience and hospitality English fluency and additional languages preferred, but not required Ability to stand or walk for long periods of time   

Created: 2024-11-02