Cafe Store Manager

Position Title: Store Manager Location: Heritage Bikes and Coffee Compensation:  - Manager Duties: $22/hr (8-16 hrs/week) - Barista Shifts: $17/hr (3-4 days/week) + average hourly tips of $10 Overview: The store manager is a key member of the Heritage Bicycles and Coffee team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. This role will act as the onsite leader at the General Store location: the "go-to" person with knowledge of day-to-day operations, specifics of equipment, and insider knowledge of the business. They will coordinate/facilitate operational demands and communicate all operational needs with senior leadership. Job Responsibilities: Customer Service and Barista Duties: - Act as the lead by setting the example of barista standards. - Serve as the main point of contact for guests, both through online and in-person orders. - Provide exceptional customer service, maintaining a positive attitude with guests and fellow staff. - Prepare hot and cold drinks according to recipes, modifying based on guest needs. - Maintain a clean and tidy work area while following all city and state health guidelines. - Assist in maintaining health code standards by leading cleaning efforts and training teammates on proper procedures. - Solve guest issues, escalating to senior leadership if needed. - Stay calm, organized, and clean, even on high-volume days. - Collaborate with teammates during each shift and ensure smooth transitions between shifts. - Use POS and technology to process transactions securely. - Monitor coffee quality and perform quality checks each shift. Manager Duties: - Track store operational needs and implement changes to meet those needs. - Address staff needs and concerns, documenting and escalating issues to senior leadership. - Ensure effective communication between shops, staff, and senior leadership. - Keep shop morale positive and inviting, conducting regular check-ins with staff. - Train teammates on new recipes and drinks; manage drink inventory and costing. - Follow up on performance issues with clear documentation and escalate as necessary. - Participate in group leadership meetings and additional non-weekly meetings. - Be "on call" for last-minute shop-related issues. - Supervise the onboarding and training of new employees. - Coordinate with bike room staff and assist with troubleshooting as needed. Administrative Responsibilities: - Complete weekly inventory and adjust pastry par counts. - Place orders for supplies within budget and provide order details to senior leadership. - Manage equipment maintenance and repairs, reporting needs to senior leadership. - Communicate with the Chef to assess inventory and ordering needs. - Collect availability and time-off requests and create consistent schedules. - Process payroll and tips bi-weekly through Homebase, ensuring timely completion. - Oversee Google Business/Facebook/Square profiles and respond to customer inquiries. - Hire, train, and maintain staff in collaboration with senior management. - Ensure all staff have up-to-date ServSafe food handler certificates and maintain records. - Plan and execute community and private events. - Assist with online orders in the bike room. Additional Responsibilities: - Inventory management and coffee ordering from various wholesale accounts. - Kitchen ordering in coordination with lead line cook/kitchen staff. - Scheduling for coffee, kitchen, and bike side, ensuring timely release and accommodation of requests. - Training barista staff for opening, mid, and closing shifts, including dialing in espresso, milk-steaming, and latte art. - Coordinating with all cafe departments to meet operational needs. - Assisting with regular cafe events throughout the year. - Working three bar shifts per week to set the standard for customer service and execution during rushes. - Quickly resolving customer complaints with the cafe and/or kitchen. - Fostering a safe and welcoming environment for patrons and staff, ensuring a high-level customer service experience. - Working closely with the owner and other leadership in the company. If you are passionate about coffee, enjoy leading a team, and thrive in a dynamic, customer-focused environment, we invite you to apply for the store manager position at Heritage Bicycles and Coffee.

Created: 2024-10-29