Customer Service Representative

Customer Service Representative Company : Safran Aerosystems Evacuation Job field : Sales & Marketing Location : Wall Township , New Jersey , United States Contract type : Permanent Contract duration : Full-time Required degree : Associate Degree Required experience : More than 3 years Salary range : TBD /# 2024-147298 Apply with one click Any questions ? **Job Description** Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. The position will be focal point between customers and sales. This position will maintain a customer relationship by providing the best possible level of support with honest and timely communication. This position works directly with the customer by processing customer purchase orders, answering questions and resolving delivery issues. In order to be successful, this position will work internally to ensure customer order requirement flow down and On Time Delivery Management. Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that". - Manage Purchase Orders placement, changes, status requests, and issue resolution. - Ensure On-Time Delivery of product. - Maintain and audit customer Line of Balances to ensure accurate order entry. - Notify customers of potential delays. - Prepare and present recovery schedules to the customer. - Support internal and external status and escalation meetings. - Support customer KPI inputs and management. Identify opportunities for improvement and dispute errors with customers. - Support customer forecast meetings and discussions. Ensure any adjustments in production requirements are updated in M3 and communicated internally. - Support On-Site support team requirements for parts and documentation. - Support purchase order compliance flow down. Coordinate internally to ensure adherence with our purchase order obligations. - Support Accounts Receivable to communicate and resolve pricing and invoicing discrepancies. - Prepare and support quotes for parts and components. - Support Program Management and Account Management activities. - Manage warranty database. - Other duties as assigned. **Complementary Description** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Basic Ability to calculate figures and amounts such as discounts, interest, commissions, & percentages. - Basic Ability to read, analyze, and interpret technical procedures, or governmental regulations - Basic Ability to write reports, business correspondence, work instructions & process - Basic Ability to effectively present information and respond to questions from clients, and customers. - Basic Ability to maintain confidentiality under executed NDAs with specific care for military contracts execution. Education and/or Experience: - 2 year certificate from college or technical school or 2 to 3 years of career experience in Customer Service. - MRP experience a plus. - Excellent verbal and written communication skills are essential to this position **Job Requirements** Certificates, Licenses, Registrations - N/A - This position will require you to walk around the facility & work at your desk. **Specificity of the job** N/A **Locate your future workplace** 1747 NJ 34NJ 07727 Wall Township New Jersey United States Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Created: 2024-10-28