Service Director

Mercy Me,   part of   Unordinary Hospitality Group , located in West End - Washnington DC, dynamic South American inspired place, blending the elements of a restaurant, bar, and lounge into a captivating experience.   Our culinary and beverage inspiration derives from the rich elements of South American cuisine, respecting its time-honored traditions while exploring the ever-evolving cultural influences that have shaped the remarkable culinary traditions across Latin America.   We are seeking to hire a dynamic and experienced   Service Director   to join our award winning hospitality team.  Benefits: Comprehensive Medical, Dental and Vision Insurance 401k Flexible Savings Account/Healthcare Savings Account/Dependent Care Savings Account Commuter Benefits Paid Sick and Vacation Days Dining Discounts  Duties and Essential Functions (these are not all-inclusive): Promotes the core values and culture of Mercy Me/Unordinary Hospitality, including but not limited to excellence in food and beverage, service, and hospitality. Works with the General Manager and Director of Food and Beverage to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience. Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members. Coordinate with Director of Food and Beverage with continued update on training material as well as service tools. Provides and oversees the service for all VIP customers when on property. Develops positive customer relationships and addresses customer service needs. Hosting regular service class for all departments and curate continued educational opportunities. Fulfills monthly report on the state of service quality at the restaurant. This includes any patterns in service flaw, team member performance, shift in team culture and morale. Take full ownership of daily guest reviews. Follow up internally and make direct reach-out to guests within 48 hour window. Appraises staff performance and provides feedback to improve productivity. Develops strategies for better workplace efficiency and goal achievement. Liaises between employees, the General Manager ("GM"), and the Director of Food and Beverage. Oversee the environment of the music: including but not limited to music, lighting, temperature. Holds staff accountable to restaurant policies, procedures, service standards, and steps of service. Maintains physical facilities within the restaurant space. Previous management experience preferred (1-2 years). Knowledge of POS (point of sales) systems. Must be able to lift heavy boxes. Ability to walk, stand, and bend for extended periods of time over multiple floors. Occasional kneeling, bending, crouching, and climbing is required. Available to work weekends, nights, and holidays as the business dictates. Fluent in written and spoken English. Compensation Details Compensation: Salary (Based on Experience) Benefits and Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program Required Skills Wine Service Promotion of Core Values and Culture of the Company Customer Service Training and Delegation Leadership Communication Vip Customer Service Service Procedures Staff Performance Appraisal and Feedback Provision Scheduling Development of Workplace Efficiency Strategies High Volume Service Liaison Between Employees, Gm, and Director of Food and Beverage Conflict Resolution Facilities Maintenance Food Safety Knowledge Previous Management Experience Organizational Skills Knowledge of POS systems Teamwork Physical Fitness for Lifting and Bending Inventory Management Wine Knowledge Events Management Beer Knowledge Team Training

Created: 2024-11-02