Passenger Services Agent - PT

Job DetailsJob LocationLehigh Valley International Airport - Allentown, PAPosition TypePart TimeTravel PercentageNoneJob ShiftMust be available weekends and holidaysJob CategoryCustomer ServiceDescriptionPRIMARY RESPONSIBILITIES & DUTIESCustomer Service; anticipate customer needs while assisting with general airport information such as airline, car rental and parking information. Provide professionalism, patience, and a people first attitude while greeting customers. Transport customers in wheelchairs from the terminal curbside, to and from the airline ticket counters, departing gates, baggage claim and passenger vehicles. Assist customers with luggage from the terminal curbside, to and from the airline ticket counters, departing gates, baggage claim and passenger vehicles when requested. Bus ticket sales during scheduled ticketing hours including cashier functions, such as cash and credit card handling of ticket sales.Gathering and positioning wheelchairs and baggage carts to designated locations.Provide continuous Exit Lane coverage when assigned, functions include observing, diverting, and promptly reporting unauthorized access through the exit lane. Cheerfully interact in all modes of communication to include face to face, two-way radio, telephone, and email.During winter months, assist customers parked in Handicapped parking with vehicle snow removal. Other duties as assigned and directed.QualificationsMINIMUM QUALIFICATIONSPrevious Customer Service experience and basic computer skills are required. Must possess good English language skills, including speaking, spelling, punctuation, and grammar.Must be at least 18 years old to apply.HS Diploma / GED required. Successfully pass new hire background checks & drug screenings.Successfully pass all Airline and Airport required training. Detailed oriented, organized, punctual, reliable, and flexible. Able to work independently and as a team player.Physical RequirementsAble to regularly sit, stand, walk, reach with hands and arms, balance, stoop, kneel.Must be able to use hands and fingers to type, handle bags, boxes, objects, or controls. Pull and push customers in wheelchairs up/down incline up and lift to 50 lbs.Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

Created: 2024-10-27