Help Desk Manager

Description We are offering a contract-to-hire employment opportunity for a Help Desk Manager in our Buffalo, New York location. This role is critical in the IT industry, where you will be managing our help desk team, overseeing the processing of customer inquiries, and ensuring accurate customer records. Responsibilities: - Lead the help desk team in providing exceptional customer service and support - Oversee and handle the processing of customer inquiries and applications - Manage the use and maintenance of ITSM, Cisco, Citrix, Cloud, and Dell Technologies - Ensure accurate and efficient maintenance of customer credit records - Utilize skills in Active Directory, Computer Hardware, Configuration Management, and Deployments for Deskside Support - Monitor customer accounts and take appropriate action when necessary - Collaborate with other IT teams to manage and resolve complex issues - Implement strategies for the improvement of help desk services - Train and mentor help desk staff on troubleshooting and diagnostic techniques - Manage resources and workloads to meet department objectives and customer satisfaction. Requirements - Significant experience in a help desk or IT customer service setting is mandatory for this role. - Proficiency in active directory management and operations. - Demonstrable knowledge of computer hardware, including troubleshooting and repair. - Experience with configuration management to ensure system security and performance optimization. - Proven ability to manage and execute IT deployments, including hardware and software installations. - Strong understanding of deskside support, including providing technical assistance to end users. - Excellent communication skills, both written and verbal, are required to effectively interact with team members and customers. - Problem-solving ability to diagnose and resolve technical issues promptly. - Ability to manage and prioritize multiple tasks and projects simultaneously. - Leadership skills to guide and motivate the help desk team. - Bachelor's Degree in Computer Science, Information Technology, or a related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-10-27