Tennis Shop Coordinator

Phoenix Country club is a prestigious private country club founded in 1899 Job Description The Tennis Shop Manager will support the Racquets Director on day-to-day activities and provide elevated experience for PCC members and guests. The Shop Manager reports to The Racquets Director and is a key contributor to the overall success of the Tennis & Pickleball department. This role will be a key point of contact for PCC members and guests for court reservations, events, team uniforms and tennis shop experience. Roles & Responsibilities: Manage Tennis Shop * Provide outstanding customer service for PCC Members and Guests * Lead and manage the shop apparel receiving, inventory; and merchandise displays; partner with Troon and PCC Accounting to manage the process * Coordinate the apparel embroidery drop off, pick up and invoicing * Greet members in person, answer the team shop phone and provide excellent service by booking courts for members, helping members sign up for events, taking messages, etc. * Tennis merchandise sales and merchandise display design * Keep shop clean and organized, keep fridge stocked * Manage part-time shop staff and provide daily direction for tasks that need to be completed; onboard and train new part-time staff as needed * Setup and replenish water station cups, towels on courts, etc. Court Reservations * Support the Director, Tennis & Pickleball Professionals, PCC tennis team and PCC members in managing, booking and communicating the court reservations for clinics, lessons, home matches Events * In conjunction with the Director and the Tennis & Pickleball Committee, lead the annual Member-Member and Member-Guest tournaments * Order food and beverage for home tennis matches; coordinate with team captains * Partner with Firebirds Nest to ensure there is childcare available for all PCC sponsored tennis clinics, events, matches, etc. Communication * Support and elevate existing communication schedule and content; including but not limited to email newsletters, social media, PCC member app, flyers, etc. * Manage Tennis & Pickleball Distribution Lists * Ensure Tennis & Pickleball Calendar is up to date, on website and app * Research, implement and manage text reminder technology for clinic reminders, court assignments, etc. * Attend monthly Tennis & Pickleball Committee meetings Team Uniforms * In coordination with Troon, manage and coordinate the team uniform offering for all PCC tennis teams Qualifications & Education Requirements: * Bachelor's degree in related field such as marketing, communication, business administration is preferred * 2-5 years of relevant experience in an executive administration assistant role with event management background; sales and merchandising experience a plus * At least 2 years prior experience managing team members * Project management certification is a plus Preferred Skills: * This position requires a sense of urgency at providing the highest level of customer service while being able to multitask and delegate tasks to their team members * Technologically savvy; proficient in Microsoft office, email and social media applications * Knowledge of Tennis or Pickleball is helpful * High energy with a positive attitude a must Benefits PTO 401k Employee meals Health Insurance

Created: 2024-11-02