AppleCare Service Support Manager

AppleCare Service Support Manager Sunnyvale,California,United States Support and Service Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.. AppleCare Engineering is looking for a dedicated, seasoned leader who enjoys taking on tough challenges, handling complex engineering issues, leading a team of program managers and engineers to do their best work. This role demands a nimble mind, working across multiple product lines to ensure consistent standards, regulatory compliance, timelines adherence, and project prioritization. You will work closely with internal teams across engineering, product development, environmental, product operations, and broadly within the AppleCare space. If this challenge sounds like the perfect fit for your career, please read on! **Description** The leader of this team will be responsible for aligning cross-functional teams and all of Service Engineering on program deliverables, schedules, and priorities to deliver all Service Manufacturing Processes. Determines engineering project goals. Makes project priority decisions with considerations for timeline, cost and resources. Owns the overall project timeline for all AppleCare engineering teams Drives and coordinates engineering teams to the overall schedule and ensures accurate hand off and coordination to our partners. The primary DRI to ensure all work has allocated resources with clearly understood deliverables and timelines. Responsible for highlighting to management when there are schedule, resource, cost or alignment challenges. Applies internal tools for project consolidation executive summaries using the individual team updates to build a summary for projects. **Minimum Qualifications** + Ability to mentor and develop a team, lead with excellence, and maintain a dedication towards meeting the business needs. + Outstanding program/project manager with impeccable organizational skills and attention to details, with at least 7 years of experience. + Demonstrated skills in project management tools, schedule development/management, and leadership experience. + You possess strong technical intuition and understanding of basic engineering concepts with ability to grasp complex design and process problems + Proven ability to work cross-functionally and relate to a myriad of technical partners. + Highly effective communicator, using both in spoken and written forms; sharp interpersonal skills who understand how to communicate across varied audiences in a climate of debate. + Sound executive presence with the strong ability to communicate at the senior leadership levels. + Management experience leading high-functioning, professional teams with at least 5 years of experience. + HW EPM experience, launching products, and driving new product development cycles. + B.S. in Engineering or Technical degree **Key Qualifications** **Preferred Qualifications** + Management experience working with a globally distributed team + M.S. or PhD in Engineering or Technical degree with 7+ years of experience in a related field or industry. + Experience in international and/or regional Product Safety, Environmental, EMC, and Regulatory standards/regulations, and/or government affairs are a big plus. **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $200,400 and $301,400, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (**Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Created: 2024-10-27