E-Commerce Customer Service Associate (Seasonal)

Catbird, a fine jewelry company, is currently looking for full-time Seasonal Customer Service Associates in our E-commerce Department.SCHEDULE: Monday - Friday 9:30am - 6pm (Mondays & Fridays are remote) The role will start immediately, with a contract end date of December 31st. There is a possibility to extend based on business demands. Please note, there will be some mandatory weekends and overtime. This role is located at our Brooklyn Navy Yard office.Key ResponsibilitiesProvide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status' and product detailsLearn the Catbird 'voice' and customer service culture to support a long term customer relationshipsStrong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed Provide styling and jewelry care advice to customers with a strong knowledge of Catbird productsBrainstorm ways to create out-of-this-world customer experiences with your manager and team membersHelp cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactionsDisplay a command of product knowledge, procedure and policy to resolve any and all customer questionsCommunicate daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained proceduresAbility to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible>Our Ideal Candidate1+ year(s) of experience in E-commerce Customer ServiceMaintains a positive attitude with an all-hands-on-deck team mentalityAbility to work in a fast paced environment with flexibility in various areas of coverage Problem solving mastermind Computer savvyEmpathetic, genuine, honest, encouraging and kindExperience with jewelry or luxury brands is a plusExperience using Kustomer is a plusCompensation: $21/hour

Created: 2024-10-27