Customer Service Support Specialist - TS/SCI with ...

**Req ID:** RQ188694 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service,IT Tech Support,VTC **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team to act as a team lead supporting the campus in Tyson, Va. The Team Lead will serve as a POC to the customer regarding all mission IT support and system access administration efforts for their respective campus. **WHAT YOU'LL NEED TO SUCCEED:** + **Education:** Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. + **Required Experience:** 5+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics. + Demonstrated experience providing strong customer service and problem solving. + Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues. + Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype. + Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements. + Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans. + Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition. + Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences. + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues. + Demonstrated experience in answering user's inquiries regarding computer software and hardware operation to resolve problems. + Demonstrated experience in using enterprise tools to document and track incident tickets. + Demonstrated experience working in a team environment and with all levels of management. + Team Lead shall have demonstrated experience leading a team of personnel providing IT systems support on mission IT systems. + **DESIRED SKILLS AND DEMONSTRATED EXPERIENCE** + Demonstrated experience with IT service delivery processes. + Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines. + Demonstrated experience with the Sponsors enterprise IT incident ticketing tool. + **Security Clearance Level:** TS/SCI with Polygraph + **Location: Tyson's, VA** - On Customer Site + U.S. Citizenship Required **GDIT IS YOUR PLACE:** + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications + Cutting-edge technology you can learn from + Rest and recharge with paid vacation and holidays The likely salary range for this position is $115,256 - $155,934. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Created: 2024-10-26