Operations Associate - Complaints Management - Hybrid

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! With our business expanding, we are seeking an associate within our Complaints Management / Client Relations organization. In this position, you will be responsible for focusing on the day-to-day resolution of complex issues and handle operational complaints sent to the Client Relations team. Client Relations manages non-sales practice operational complaints with alleged damages of under $100,000. The Complaints Management department works with branches and operational departments to research and respond to client complaints. The Associate may have direct interaction with clients and should be able to manage themselves appropriately. This is a highly visible role that will add depth and knowledge to the group. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and required to be in an office 2-3x a week. Responsibilities: * Review case assignments and build case files * Review / Research all documents associated with each case * Draft Acknowledgement and Conclusion letters * Submit preliminary and final reviews for each individual case via SharePoint * Collaborate with internal and external partners in delivery of timely and accurate information in response to inquiries and/or service issues * Engage with escalation points of contact when required for case resolution * Effectively meet multiple deadlines throughout the day and prioritize risk related items * Analytical ability to learn, suggest process enhancements and effective controls * Ability to work independently with minimal supervision and task-oriented * Effectively manage and escalate business risk Qualifications: * Bachelor's degree * Candidates will be required to complete both a Broadridge and external client background check * Computer literate in Microsoft Office including Outlook, Excel and Word * Excellent organizational skills with the ability to manage various tasks, be self-directed, and quickly develop a full understanding of our business. * Strong interpersonal, verbal, and written communication skills. * Ability to work in an ethical, professional manner with a client-centric focus Benefits Information: Please visit for more information on our comprehensive benefit offerings #LI-PP1 Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@.

Created: 2024-10-26