Shipping and Receiving Specialist

Description Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Muth Mumma Dental Lab in Harrisburg, PA for a full time Customer Service Representative. The regular hours for this position are 7:00 AM to 3:30 PM, Monday through Friday, and subject to change as needed. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: + Answer inbound calls and emails + Schedule fed-ex pickups + Research case status + Resolve case concerns and/or escalate as needed + Input or modify cases into the dental lab management software + Enter new cases + Making adjustments to live cases + Minor Accounting process + Process payments + Send out invoices/statements + Issue credit based on preset limits + Invoice cases + Inventory + PO's + Make outbound calls from assigned queues + Thoroughly answer customer inquiries or questions that may arise + Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear. + Sorts and attaches doctor prescriptions. + Enter prescription information via Data Entry to schedule cases + Responsible for billing and invoicing all finished cases and will sort and attach. + Responsible for properly packing all completed cases. + Responsible for verifying and properly consolidating all cases to prepare for shipping. + Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures. Skills and Abilities Required: + Must be able to read, write, speak and understand English + Must have computer skills including typing and familiarity with Microsoft Office products + Verbally communicate via telephone-maintaining a positive demeanor + Verbally communicate with all levels of staff-maintaining a positive demeanor + Takes initiative + Listening Skills + Attention to detail and accuracy Minimum Education and Experience Required: + Preferred: High school diploma or GED equivalent + Preferred: Minimum 5 years of experience in a dental environment or call center Hazardous Materials or Equipment Used: + General office equipment Physical Requirements: + Perform tasks at multiple workstations-standing and sitting for extended periods of time. + Push, pull, lift, and/or carry up to 25 pounds Qualifications Education Required + High School or Equivalent or better

Created: 2024-10-26