Customer Service Representative II

Description: This position is responsible for managing all aspects of order fulfillment processes for multiple divisions including Medical Products, Renal and Advanced Surgical business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc). -The Customer Specialist role is accountable for providing superior service to all external customers, patients, and team members. -The position will handle exceptions as required along with general inquiries and correspondence for customers. -This role will be responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests. -This position will need to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators. -The customer service role is responsible for documenting service failures that impact the customer and the organization. -In this role, the specialist will need to work collaboratively with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, and other departments as needed. -This position may need to assist customers with inquiries on how to set-up new accounts, documents service requirements, maintains other records, and prepares customer required reports. -Other duties as assigned. Skills: medical device, customer service, Inbound call, Email, Order Entry, ERP, CRM, call center, data entry, customer support, microsoft office, customer service call center, health care, JD Edwards, SAP, AS400, Oracle, Microsoft Teams, Microsoft Forms, Microsoft OneDrive, Microsoft Word, CiC, Phone System, Outbound Calls Top Skills Details: medical device,customer service,Inbound call,Email,Order Entry,ERP,CRM Additional Skills & Qualifications: Must Haves: -Effectively prioritize multiple tasks. -Strong verbal and written communication skills are required. -Expertise in working in the Microsoft applications and must have an aptitude for working in web based applications. -Ability to work remotely using a high speed wired internet connection -Demonstrate an ability to provide customers with superior service and a high level of satisfaction. -Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills. -JD Edwards system knowledge, a plus. -Must be flexible to cover a shift during the customer service hours of operation which are 7:00 to 6:00 pm CT Education and/or Experience: -Bachelor's degree is preferred. -Ability to speak Spanish is an asset. Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2024-10-26