Customer Support Representative

Levin Furniture & Mattress is Hiring Work from Home Customer Service Representatives! Levin Furniture & Mattress Compensation and Benefits Program: PTO - Start accumulating PTO on your FIRST DAY! Great Benefits - Medical, Dental, Vision, Life & Disability, 401k, and PTO Generous Employee Discount Friendly, Supportive Work Environment. Growth Opportunities - Levin's loves to promote from within This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered. Purpose: Providing superior assistance and building positive customer relationships. Identifying specific needs and resolving issues for warranty and repair, while imputing information into a database. Provide solutions by following through and bringing closure with the goal of first call resolution to all customers. Essential Duties & Responsibilities; Processes high volume of inbound calls and other correspondence. Communicates in a professional, courteous, friendly and empathetic manner. Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary. Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) Finds solutions to customer problems and assumes a high level of ownership for customer satisfaction. Provide follow-up as required to ensure customer satisfaction. Consistently meets or exceeds performance standards for service quality, accuracy and volume. Schedules service appointments. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support as needed. Other duties as assigned. Supervisor Responsibilities:This position does not supervise others.Education and Experience: High school diploma or equivalent combination of education and experience. Previous clerical experience preferred Skills and Abilities: Excellent verbal and written communication, and listening skills. Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office. Excellent organizational skills. Outstanding customer service skills. Ability to multi-task in a fast paced working environment.Physical Demands: Ability to sit, and reach at shoulder height regularly. Ability to communicate effectively with customers and co-workers using telephone. Ability to use vision to read documents and computer screen. Ability to use hands to type information into computer.

Created: 2024-10-26