Customer Service Representative

Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.ESSENTIAL FUNCTIONS: * Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation. * Enter new customer information into the system with precision. * Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor. * Maintain detailed records of important callers and pertinent information. * Take messages as necessary. * Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.PR: $22-$24We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@ . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience* 5 + years of experience in customer service relations. * High School Diploma or equivalent is required. * Proficiency in using a headset and computer terminal to navigate multiple systems for data input and retrieval. * Comfortable working within the Microsoft Windows environment, including proficiency in Excel and Word.* Experience in the construction industry Nice to Have Skills & Experience* Familiarity with the RingCentral program is considered a plus. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2024-10-26