Office Support Specialist I - Roxbury

MassAbility is seeking a mission-driven, highly organized problem solver to fill the role of Office Support Specialist I. The selected candidate will support the consumer and staff related needs in the Area Office. The Office Support Specialist I is responsible for providing information to the consumer, case management related duties, and answering questions to support the Unit Supervisor and QVRCs. Responsible for managing consumer related information in MRCIS, data tracking and correspondence. Provide front reception coverage, screening phone calls, greeting customers, providing self-service support, and scheduling of office space or interview rooms. Provide administrative and fiscal support as delegated by the Office Support Specialist II. At MassAbility, we are driven by a fundamental belief that we are all different but connected - individuals who share a common purpose and who bring our own talents, ingenuity, and perspective to achieve our vision. That belief puts diversity, equity, and inclusion at the center of everything we do. We are keenly aware of the barriers that many of us face as we strive to live life on our own terms. That's why, as a community, we are committed to always being part of the solution. This work is essential to who we are as an organization. Together, we are making a better state possible for everyone. As a team member, you'll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission. Duties and Responsibilities (these duties are a general summary and not all inclusive): * Supports Area Office staff with administrative and consumer related needs which includes variety of administrative support services for office personnel including scanning, faxing, mailing, etc. * Follows office procedures, fiscal operations, and internal controls. Enters data into MRCIS, Utilizes MMARS for fiscal tracking, or Commbuys to ensure policy compliance and efficient and timely delivery of services to consumers. * Monitor case service procedures relating to administrative functions in the area office, such as, statistical record keeping and reporting. * Provides exceptional customer service to those seeking or receiving services at the front receptionist area by providing information or timely access to other office staff. Provide customer service support to our self-service Kiosk and phone. Responsible for interview room scheduling, and documentation collection for the Area Office. * Participate in regular meetings (supervision, team meetings, etc.) with Office Support Specialist II (OSS II) to exchange information, discuss new policies and procedures, and recommend solutions to mutual problems and those presented by management. * Participate in area office staff meetings conducted by Area Director (Administrator VI) on a regular basis. * Support the Office Support Specialist II with any fiscal related duties as needed. * Supports the Area office with scheduling of activities, usage of zoom, Microsoft Teams, and outlook calendar management. * Perform other duties as required. Required Qualifications: * Excellent written, oral, and digital communication skills. * Ability to understand, explain and apply the laws, rules, policies, and procedures governing assigned unit activities. * Strong time management, planning, and organizational skills. * Knowledge and the ability to maintain standard electronic filing systems and records. * Ability to think creatively, analytically, and to work proficiently * Ability to deal tactfully, maintain harmonious working relationship with others and establish rapport with persons from different ethnic, cultural and/or economic backgrounds. * Proficient usage of Microsoft Office products including Excel and Outlook and other software programs. Preferred Qualifications: * Skilled in operating general office machines and equipment. * Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business email/letter preparation. About MassAbility MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone-one that is truly equitable, accessible, and inclusive. For more information about our agency and programs, visit: MassAbility | Mass.gov Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form For questions, please the contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4. Applicants should submit a cover letter and resume for the Office Support Specialist I - Roxbury requisition. First consideration will be given to those applicants that apply within the first 14 days. Minimum Entry Requirement: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience*. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience*. * Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. q

Created: 2024-10-26