Customer Service Representative II

Description Customer Service Representative Customer Service Representative Immediate opening for two Customer Service Representatives to work onsite in Ashburn, VA The duties of the Customer Service Representative Include: Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned. Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities. Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs. Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value. . Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment. Other Duties as assigned Education: Associates or equivalent experience Minimum requirements for the Customer Service Representative are 1-3 years of experience in a fast-paced customer facing environment Minimum of 1 year sales experience preferred Excellent communication skills, both written and verbal Excellent customer service skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast-paced environment Previous customer service or technical experience Requirements Customer Service, Sales, Office Functions, Planning, Policy, Quality, Database, Revenue Accounting, Communication Skills, Interpersonal Skills, Increase Sales, Drive Continuous Improvement, Train New Employees, Competitive Landscape, ISO Quality Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-10-26