Customer Service 19 Hour | Main Library Computer Lounge

Job Type Part-timeDescriptionJob Title: Customer ServiceClassification: ClericalLocation: MainReports To: Circulation SupervisorPosition Type: Non-ExemptGrade: IJOB PURPOSEUses the Library's Customer Service Standards to create positive customer interactions and experiences on a daily basis.ESSENTIAL RESPONSIBILITIESApplies LPCPL's customer service standards (courtesy, professionalism, attitude, safety, quality)Provides high quality customer service (answers customer questions, helps customers find library materials)Assists customers with use of public computers, personal devices, and basic office equipmentPromotes library classes, events, and services to customersHandles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)Creates a safe and clean environment for customers and staffApplies Code of Conduct policy consistently with all customersAbides by established policies and proceduresRequirementsPOSITION REQUIREMENTSYou have a high school diploma or equivalent and specialized training applicable to positionYou have previously worked in customer service for one yearYou are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologiesYou have cash handling experience using a cash drawer, register, and credit card machineYou welcome working with all people from your communityYou are positive, adaptable, and forward thinkingYou display appropriate demeanor at all times; this includes dress, body language, and facial expressionsYou can organize materials alphabetically and numericallyPHYSICAL REQUIREMENTS/WORK ENVIRONMENTOffice environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditionsMobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materialsVision abilities include: close, distance, color, peripheral vision, and depth perceptionMust be able to respond to fire alarms, warning sirens, and phone pages

Created: 2024-10-26